Getting started
Creating an account, signing in, resetting your password and locking the app.
How do I create an account or sign in?
Open Pennyjay and choose “Sign in with Apple” (iPhone), “Continue with Google”, or “Sign in with email”. New to Pennyjay with an email address? Choose “Create an account”.
Passwords need at least 10 characters, with an uppercase letter, a lowercase letter and a number.
I created an account with my email. Why can’t I sign in yet?
New email accounts have to be confirmed first. Open the link in the email we sent you, then go back to the app and tap “I’ve confirmed my email”.
No email? Check spam, then tap “Resend the link”. You can ask for a new one once a minute. Typed the wrong address? Tap “Use a different email”.
How do I reset my password?
- On the sign-in screen, tap “Forgot password?”.
- Enter your email and tap “Send reset link”.
- Open the link in the email and choose a new password.
Already signed in? Sign out first (More → Settings), then choose “Forgot password?”.
How does the app lock work?
Pennyjay asks for Face ID, Touch ID or your fingerprint when you come back to the app. It’s on by default, and your device passcode works as a backup.
Change it in More → Settings → Security. “Lock after leaving the app for” can be Immediately, 1 min, 5 min (the default) or 15 min. Turning the lock off asks for Face ID or your passcode first.
Whatever you choose, Pennyjay hides your balances in the app switcher.
Which devices can I use?
iPhone, Android, and the web app at app.pennyjay.com, all with the same account and the same screens. A few things differ:
- Subscriptions are bought in the iPhone or Android app. The web app shows your status but can’t take payment.
- On the web, alerts show as browser notifications only while a Pennyjay tab is open.
- Home-screen widgets are on iPhone and Android: Safe to spend, Net worth, Budget, Bills, Review, Transactions, Goals and Quick add.
Still stuck?
- A bank isn’t syncing? In the app: More → Accounts → “Report a sync problem”. It sends us what we need to look into it.
- Anything else? Email hello@pennyjay.com. A person replies within one business day.
- Is it just me? See live status for sign-in, syncing and alerts.