Your data and privacy
Exporting your data, deleting your account, and using Pennyjay offline.
How do I export my data?
Go to More → Settings → “Export”. Choose a transactions CSV (with date range and account filters), a balance history CSV, or a full backup of everything as JSON.
How do I delete my account?
In the app: More → Settings → Security → “Delete account”, then type DELETE to confirm. If you can’t open the app, use pennyjay.com/delete-account.
If you’re the only person in your household, everything is deleted and your banks are disconnected. If others share it, your private accounts are deleted and shared money stays with them. Cancel any store subscription first; deleting doesn’t cancel it.
Does Pennyjay work offline?
You can see what Pennyjay saved last time, for up to 7 days, with a note that numbers may be out of date. Changes need a connection.
Can Pennyjay move my money?
No. Bank connections are read-only, Pennyjay never sees your bank login, and it can’t make payments or transfers. See the Privacy Policy for everything we collect and how long we keep it.
Still stuck?
- A bank isn’t syncing? In the app: More → Accounts → “Report a sync problem”. It sends us what we need to look into it.
- Anything else? Email hello@pennyjay.com. A person replies within one business day.
- Is it just me? See live status for sign-in, syncing and alerts.